This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below. Select the 'Remote Tool' tab within the menu of the app.ģ. On the desktop screen, open the 'IT Support Hub' by double clicking the icon.Ģ. Navigate the settings tree under the Computer Configuration to Microsoft Edge Update / Microsoft Edge WebView / Allow installation (2.0). Method 3 - IT Support Hub ( University devices only ) :ġ. Then select the Windows 10 and later platform, the Templates profile type, and then Administrative templates and give it a Name like Auto-install Edge WebView 2. Expand the 'Windows Accessories' folder by clicking on the folder, within the folder should be the 'Quick Assist' app, select this to open the app. Scroll down the list of applications until you find Windows Accessories, this should be in alphabetical order.ģ. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.Ģ. From the Windows taskbar, select the 'search' function.Ģ. Then it goes to Microsoft Quick Assist and a blank page. A page opens to Sign in to your account and asks me to long in with my username. Method 3 - IT Support Hub ( University devices only )ġ. After running Quick Assist then click Give Assistance. ![]() Note : Only share remote access to a University of Derby IT Services member of staff For those using Windows 8. This guide outlines the steps required to access the Quick Assist remote assistance tool to allow a member of IT Services to remotely connect to your Windows 10 device.
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